Frequently Asked Questions

🛒 Orders & Shipping

How long does shipping take?
Most items ship within 2–5 business days. Delivery time depends on your location, but usually ranges from 5–10 business days. You’ll receive a tracking number as soon as your order is fulfilled.

Who fulfills your products?
All physical items are made and shipped through our trusted print partner, Printify.

Where do you ship?
We currently ship across the U.S. and to select international locations. Shipping costs are calculated at checkout based on your address.

🎨 Products & Customization

Can I request a custom design?
Not yet — but custom Chibi art is in the works! Join our email list to be the first to know when personalization opens up.

Are your stickers waterproof?
Yes! All our stickers are printed on durable, water-resistant vinyl — made to last on laptops, water bottles, and wherever you stick them.

Do you offer digital downloads?
Absolutely. Check out our Digital Downloads section under “Shop” for wallpapers, printable sticker sheets, and more.

💳 Payments & Returns

What payment methods do you accept?
We accept most major credit/debit cards, PayPal, and Shopify Payments for secure checkout.

What’s your return policy?
Because our products are made-to-order, all sales are final. If there’s an issue (wrong item, damage, etc.), please reach out and we’ll make it right — we got you.

💌 Still Need Help?

Fill out the Contact Form, and we’ll get back to you within 1–2 business days.

✨ Thank you for supporting Chibi Culture Co. Your story matters here.